DoseWeek Support
Help, without the guesswork.
DoseWeek keeps your therapy records on this device. There is no account or support dashboard, so start with the answers below and email us if you are still stuck.
Before you email
Keep private records private
We cannot inspect your on-device records. If a screenshot helps explain a display problem, remove names, medication details, dates, notes, and other sensitive content first.
Quick answers
Frequently asked questions
The most common questions about records, Apple Health, reminders, backups, sensitive exports, App Lock, and on-device AI.
Where are my records, and can support see them?
All records stay in DoseWeek on your device. The app has no account, server, cloud sync, analytics, or support dashboard. We cannot view, retrieve, or change your data remotely.
Before deleting the app or moving to another device, create and export an encrypted backup if you want to keep your records.
What does DoseWeek read from Apple Health?
Apple Health access is read-only and limited to exactly four body metrics you permit: weight, body fat percentage, lean body mass, and waist circumference. DoseWeek never writes to Apple Health.
You can change access in iOS Settings at any time. Manual body-metric entry remains available.
Why did a reminder not arrive?
DoseWeek schedules local notifications directly on your device and does not use a push server. Check that notifications are allowed for DoseWeek in iOS Settings, then review the reminder options in the app.
Notifications never include dose amounts. You can choose whether a medication name appears.
How do backups and recovery codes work?
A backup is created only when you choose to make one. It is encrypted on device with AES-256-GCM and leaves the app only when you export it through the system share sheet. The live database and local backup envelope are excluded from device backups.
Keep the exported file and its recovery code secure. The developer has access to neither and cannot recover a lost code or decrypt the file for you. Never share either with support.
Are PDF and CSV exports encrypted?
PDF and CSV exports are plaintext files generated on device only when you request them. They are delivered to the destination you choose in the system share sheet. After sharing, DoseWeek and the developer cannot control copies or retention.
Choose a trusted destination, then store and delete exported files securely. An encrypted DoseWeek backup is different from a plaintext PDF or CSV.
Why is an AI feature unavailable?
Optional AI entry and Visit Prep use only Apple Foundation Models’ on-device SystemLanguageModel.default. Availability depends on the device, Apple Intelligence status, and supported system language. No Private Cloud Compute, server model, or third-party model is used.
If the model is unavailable, DoseWeek explains the fallback and the normal manual entry or deterministic Visit Prep view remains available.
What if Face ID or the device passcode becomes unavailable?
Set a passcode again in iOS Settings, return to DoseWeek, then unlock. App Lock cannot be turned off without authentication. Support cannot unlock the app remotely.
How do I delete my records?
Use Settings > Delete All Local Records in DoseWeek. DoseWeek immediately removes the records and on-device recovery code, then securely cleans the private database files.
If the app says cleanup still needs to finish, run Delete All Local Records again or relaunch DoseWeek. The app retries before reopening the database. Deleted records are not restored. There is no server copy or separate deletion request.
Safety
A record is not medical advice
Treatment questions
DoseWeek does not diagnose, treat, recommend a dose, or tell you that it is safe to inject. Ask your doctor or pharmacist about symptoms, timing, missed doses, or treatment changes.
Urgent help
If you think you may have a medical emergency, contact your local emergency service immediately. Do not wait for an email response from app support.
Contact
Still need help?
Email your app version, iOS version, device model, the steps you took, and what you expected to happen. Do not include health details, a backup file, or a recovery code.